Return Window

Eligible products can be requested for return within 7 days of delivery.

Return Conditions

To be eligible for a return:

• The product must be unused and unworn.
• The original tags must be attached.
• The product must be in its original condition and packaging.
• The product must not be washed, altered or damaged.

Products showing signs of use, stains, perfume, makeup or damage may not be accepted.

Damaged or Wrong Product

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please send:

• Order Number
• Photos/videos of the package
• Photos of the product

Our team will review the issue and guide you through the next steps.

Refund

Once the returned product is received and approved, the applicable refund will be initiated to the original payment method.

Refunds are generally processed within 5–7 business days after approval.

The actual time taken for the amount to appear in your account may vary depending on your bank or payment provider.

Return Shipping

For standard returns, return shipping charges may be borne by the customer.

For incorrect, defective or damaged products received from Grace Textile, the return process will be handled separately by our support team.